How does delivery work?
Wherever possible, your order will be delivered next day if ordered before 10am. If there is a problem with your order, we will call you before your delivery date to discuss this with you.
Please note, we cannot take orders for delivery over the weekend. If you need weekend delivery, please call the local branch. You can find their details here.
Need some help returning a delivery order? Our returns page will get you sorted.
What time will my delivery arrive?
During the ordering process you will be able to select a delivery day. If there is any issue with this, the branch will contact you. We cannot give exact delivery times, however all deliveries are carried out during branch opening times. To find out what these are, please use our branch locator.
My order has arrived damaged. What do I do?
Please contact the branch that your order was delivered by. Alternatively, please call our Customer Services team on 02476 608235
(Monday – Thursday: 8.00am – 5.30pm, Friday: 8.00am – 5.00pm)
Delivery information and costs
Delivery and returns information for online orders only.
There will be no charge for collection from any one of our branches.
If you have a cash or credit account, delivery is free for orders over £100 ex VAT, excluding Tool Hire and non-standard delivery areas*. For orders under £100 ex VAT, a £20 ex VAT delivery fee will apply. If you’re interested in upgrading your account from cash to credit, or want more information, check out our account options page.
If you have a web login or are checking out as a guest, a £40 ex VAT delivery fee applies to orders under £200 ex VAT, excluding Tool Hire and non-standard delivery areas*.
Delivery fees for tool hire orders will be confirmed by the Tool Hire team directly once they process your request. For more information, please visit tool hire help.
Where possible and required, orders are available next day (subject to the product ordered being in stock and the order being placed by 10am). If the product is not available, we will contact you as soon as possible to let you know. If the product is out of stock, and you have still managed to order it and we will contact you to inform you of the expected delivery date.
*Excludes Northern Ireland, Scottish Highlands, Channel Island, Islands and Remote Areas. For costs of excluded areas please refer to the non-standard delivery section below.
For more information, visit our delivery help page, and check our Terms & Conditions.
*Non-standard delivery areas
Customers wishing to have items delivered outside of the UK mainland, remote areas, or Scottish Highlands may incur higher delivery costs at discretion of branch managers. Delivery time may also be longer than stated for some areas. Please place your order and we will contact you within one working day to discuss delivery options and associated costs. If you are not happy with the delivery charge quote, you may cancel the order and receive a full refund.
The following postcodes do not qualify for free delivery, but we will endeavour to get the cheapest possible delivery charge for you if you live in any of these areas:
- AB31-38
- AB41-45
- AB51-56
- BT
- CF41-42
- FK19-21
- GY
- HS
- IM
- IV*
- IV30-32
- JE
- KA27-28
- KW
- LD3
- NP22-23
- NP9
- PA20-21
- PA20-24
- PA22-27
- PA28-29
- PA30-35
- PA36-38
- PA41-49
- PA60-78
- PH
- PH1
- PH10
- PO30-41
- ZE